Refund Policy

Our books, guides and digital downloads are delivered electronically immediately upon order confirmation. Because of the nature of digital delivery, we are unable to offer a refund once a digital product has been delivered, except where the file you received is defective, corrupted, or materially different from what was described at the time of purchase. In that case, contact us within 7 days of delivery and we will provide a replacement file or a full refund.

If you are unable to access course content you have paid for due to a technical fault on our side, we will resolve the issue or provide a refund for the affected portion. Once you have accessed a meaningful portion of a course or programme's content, that portion is not eligible for a refund. Specific refund terms for cohort-based or accelerator programmes will be confirmed at the time of enrolment.

Refunds for consulting, coaching, and project resourcing or staffing engagements are governed by the terms of the individually signed agreement for that engagement, not by this policy.

To request a refund, email hello@proactivemanagement.co.za with your order details and the reason for your request. We aim to respond within 2 working days.

Approved refunds are processed by EFT back to the account the payment was made from, and typically reflect within 5 to 10 business days, depending on your bank.

Nothing in this policy limits any right you may have under South African consumer protection law.